FREE SHIPPING ON ORDERS OVER £75

Search
Close this search box.
Search
Close this search box.

Returns

At Naturalgoodsmarket, we strive to ensure your complete satisfaction with our kitchen accessories. If for any reason you are not entirely happy with your purchase, we are here to help.

Return Eligibility

  • Items must be returned within 30 days of receipt.
  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of purchase (order confirmation or receipt) is required for all returns.


Non-Returnable Items

Certain items are not eligible for returns, including:
Perishable goods
Customized or personalized items
Clearance items

Return Process

  1. Initiate a Return: To start a return, please contact our customer service team at service@naturalgoodsmarket.com or call us at +44 795 046 7362. Provide your order number and details about the product you would like to return.
  2. Return Authorization: Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Shipping Your Return: Pack your item securely and include the RMA number inside the package. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.


Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

If you need to exchange an item for a different one, please follow the return process and indicate that you wish to make an exchange. Once the returned item is received and inspected, we will process the exchange and ship the new item to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part. In such cases, we will provide a prepaid return shipping label.

Contact Us

If you have any questions about our returns policy, please contact our customer service team at service@naturalgoodsmarket.com or call us at +44 795 046 7362. We are here to assist you and ensure your shopping experience with Naturalgoodsmarket is a positive one.

SUBSCRIBE TO OUR EMAIL LIST.

BE THE FIRST TO HEAR ABOUT WHAT'S NEW AND SPECIALLY PRICED!

© 2024 naturalgoodsmarket. ALL RIGHT RESERVED

Select your currency
GBP Pound sterling
Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
Click outside to hide the comparison bar
Compare

Sign in

New to Naturalgoodsmarket? Create an account

Shopping cart

Wishlist

0 items

My wishlist

Your wishlist is currently empty.

Your wishlist is currently empty.

You may check out all the available products and buy some in the shop.

Start shopping

Languages

Newsletter!

We are excited to present the new issue of our monthly newsletter about jewelry.


    Type minimum 3 chars to get results